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At Sprotzy Responsible Gaming —
Keep it fun, Stay in control

Gaming is entertainment — and entertainment is only enjoyable when it's under control. Sprotzy believes every player's mental and financial well-being comes first. That's why we don't just offer games — we also provide responsible gaming tools and support.

KYC Verification Required
24/7 Support
18+ Only
18+

Gaming is strictly prohibited for anyone under 18

5
Protection tools available
24/7
Support is available

Sprotzy's Responsible Gaming Tools

Sprotzy offers these 6 powerful tools to keep your gaming experience safe and in control.

Set a bet limit
Set your own daily, weekly, and monthly betting limits. Once you reach your limit, Sprotzy will automatically stop you from placing further bets.
Deposit Limit
Control how much you deposit into your account. Once a limit is set, lowering it takes effect immediately, but increasing it requires a 24-hour waiting period.
Time Limits & Breaks
Set a daily time limit for how long you play. Once the limit is reached, Sprotzy will prompt you to take a break.
Cool-Off Period
Need a short break? Take a cool-off period of 1 day to 6 weeks. Your account will be temporarily suspended during this time.
Self-Exclusion
For a long-term break, self-exclude for anywhere between 6 months and 5 years. Your account will be completely inaccessible during this period.
Reality Check
You'll receive automatic notifications at regular intervals — showing how long you've been playing and how much you've won or lost.
Table of Contents
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01 What exactly is responsible gaming?

Responsible gaming at Sprotzy is more than following rules — it's a way of life. Gaming is a form of entertainment, just like watching a film or hanging out with friends. Problems arise when that entertainment turns into an addiction and starts affecting other areas of your life.

Sprotzy believes that an informed player always has the upper hand. We want you to play — but on your own terms, within your own budget, and at your own pace. Responsible gaming means keeping in mind that gaming is for fun, not a source of income.

Our responsible gaming policy rests on three core pillars: awareness, control, and support. We want you to carry all three with you every time you play on Sprotzy.

Awareness
Stay aware of your gaming habits
Controls
Set limits on both your time and money
Support
Don't hesitate to reach out for help when you need it
02 Signs of problematic gaming

Not everyone experiences gaming the same way. For some it's purely entertainment, but for others it can gradually develop into an addiction. If you notice any of the following signs in yourself, it's time to take them seriously.

Signs of Financial Distress
Chasing losses by placing repeated bets, using money meant for bills or food to gamble, or borrowing money from others to fund gaming.
Psychological signs
Feeling restless or irritable when not gaming, failing to cut back despite trying, and lying about your gaming habits.
Social signs
Spending less time with family or friends due to gaming, neglecting work or studies, and withdrawing from the people you care about.
Physical signs
Sleep problems, staying up late to game, irregular eating habits, and neglecting your health.
Keep in mind: If you notice one or more of these signs, don't be alarmed. Acknowledging it is the bravest step you can take. Sprotzy's support team is always here for you.
03 How to use the protection tools

Sprotzy's responsible gaming tools are straightforward to use. Go to Account Settings, open the "Responsible Gaming" menu, and activate any tool you need. Below is a step-by-step guide to how each one works.

1
Set bet & deposit limits
Log in to your account and select "Deposit Limit" or "Bet Limit" from Settings. Set a daily, weekly, or monthly limit. Decreasing a limit takes effect immediately; increasing one requires a 24-hour cooling-off period.
2
Set time limits & enable Reality Check
Go to "Session Limit" to set a daily cap on your playtime. With Reality Check enabled, you'll receive pop-up notifications every 30, 60, or 90 minutes.
3
Take a Cool-Off Period
To take a temporary break, use the "Take a Break" option and choose a period from 1 day to 6 weeks. You won't be able to log in during this time, but your account will reactivate automatically once the period ends.
4
Activate Self-Exclusion
Choose "Self-Exclusion" to break free from long-term issues. You can set any duration between 6 months and 5 years. Once activated, this cannot be reversed under any circumstances.
04 Self-Assessment Checklist

Ask yourself — and be honest. These questions will help you understand where your gaming habits currently stand.

1Did you spend more than your budget on gaming last month?
2Have you continued playing after a loss in order to win your money back?
3Have you tried to cut back on gaming but couldn't?
4Has gaming caused arguments or tension with family or friends?
5Have you skipped work, studies, or daily responsibilities to game?
6Have you borrowed money or dipped into savings to fund your gaming?
7Do you feel restless, irritable, or low when you're not gaming?
8Have you hidden how much you game from family or friends?
Result: If you answered "Yes" to more than 3 questions, start using Sprotzy's responsible gaming tools and speak with our support team. Remember — asking for help isn't a weakness, it's a sign of strength.
05 Protection of Minors

Sprotzy does not permit anyone under the age of 18 to play. This is one of our strictest policies. We take multiple layers of measures to keep minors away from gaming.

If there are children or teenagers in your household, activate parental controls on your device. Never share your Sprotzy account password with anyone, and always log out at the end of each session.

  • Age verification is mandatory at registration — providing false information will result in account termination
  • If there is any doubt, KYC documents (NID / birth certificate) will be verified
  • If a minor is identified, the account is immediately suspended and the balance is refunded
  • If you share a device, use parental control software
  • Never share your login credentials with anyone
  • If you suspect a minor is using an account, report it to support — we will investigate
Important Notice: Do you know that a minor is using your account? Contact [email protected] immediately. We will secure the account and take the necessary action.
06 FAQ

Yes, all of Sprotzy's responsible gaming tools are completely free. Bet limits, deposit limits, cool-off periods, and self-exclusion — every tool can be activated at any time at no cost. No fees or charges apply.

Your balance remains safe after self-exclusion is activated. You can withdraw it once the self-exclusion period ends or after verification through support. Withdrawals during an active self-exclusion period can be processed with the help of our support team.

No. Reducing your bet or deposit limit takes effect immediately, but increasing it requires a 24-hour cooling-off period. This rule is intentional — it helps prevent impulsive decisions.

Gaming and deposits are completely disabled during a cool-off period. However, you may have limited access to log in and view your balance or make withdrawals. Once the cool-off period ends, your account automatically returns to its previous state.

Sprotzy's support team is available 24/7. Contact us via live chat or at [email protected]. You can also speak with family and trusted friends, and seek professional mental health support if needed.

Sprotzy's support team is trained in responsible gaming. Reach out via live chat and they'll guide you through using the tools, setting limits, and taking the right steps. Our goal isn't just to offer games — it's to create a healthy gaming environment.
07 Get help — you're not alone

Responsible gaming isn't just for you — it's for your family and loved ones too. Sprotzy always wants you to be well and happy. If you feel your gaming is getting out of control, don't wait — reach out to us now.

Live Chat Support
Our trained support team is available 24/7 via live chat and ready to answer any questions you have.
Email Support
Send us the details at [email protected]. We typically respond within 4–8 hours.
Immediate Account Protection
Contact support and we can activate protective measures on your account right away.
Sprotzy's commitment: We believe responsible gaming is the foundation of a healthy gaming culture. Your enjoyment and your safety matter equally to us. Play on Sprotzy — play safe.
Start Responsibly

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Make every game on Sprotzy part of a responsible entertainment experience. Register now, claim your welcome bonus, and use our responsible gaming tools to stay safe.

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