Sprotzy Privacy Policy —
Your Data Safe With Us

Sprotzy is one of Bangladesh's most popular online gaming platforms. We consider the trust of our users our greatest asset. That is why protecting your privacy is not merely a legal obligation for us — it is the foundation of how we do business.

This Privacy Policy applies to all users of the Sprotzy website and mobile app (the "Platform"). It explains in detail what personal information Sprotzy collects, why it is collected, how it is used, and the steps taken to keep your data secure.

By using the Sprotzy platform, you agree to this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact our support team.

Sprotzy collects your information in several ways. This data collection is fully transparent and carried out for specific purposes. A detailed breakdown by category is provided below:

Sprotzy only collects information that is necessary. No unnecessary or excessive personal data is gathered.

Sprotzy collects your information for specific reasons. We believe users have the right to know why their data is needed. The main purposes are explained in detail below:

• For account creation and management — Sprotzy uses your registration details to set up a secure, personalized account
• For identity verification — your information is verified through the KYC (Know Your Customer) process to prevent fraud and underage access
• For payment processing — financial information is used to securely complete deposits and withdrawals
• For customer support — to resolve issues and answer questions related to your account
• For security monitoring — to detect suspicious activity and prevent fraud & money laundering
• For platform improvement — analytical data is used to enhance the user experience
• For promotional communications — offers and bonus information will be sent if you have given your consent
• To meet legal obligations — to comply with regulatory requirements and applicable laws

Sprotzy never uses your data beyond the purposes stated above. Your consent will be obtained before your data is used for any new purpose.

Sprotzy never sells, rents, or shares your personal information with third parties for commercial purposes. However, data may be shared in limited circumstances:

• Payment Processors: Information required to process transactions via bKash, Nagad, and Rocket is shared solely to confirm the transaction
• Legal Obligations: Information may be disclosed in accordance with applicable law upon a valid court order or lawful request from a government authority
• Fraud Prevention: To assist anti-money laundering authorities or financial crime investigations
• Technology Partners: Trusted technology service providers used in platform operations — bound by strict confidentiality agreements

Sprotzy uses cookies and other tracking technologies on its website and app. These technologies help improve your experience and maintain the security of the platform.

Types and purposes of cookies used on Sprotzy:

• Essential Cookies: Maintaining login sessions and storing security tokens — the platform cannot function without these
• Functional Cookies: To remember your preferred language, theme, and other settings
• Analytical Cookies: To understand which pages are most used and where issues occur
• Security Cookies: To detect suspicious logins and fraudulent activity

You can manage or delete cookies through your browser settings. Note that disabling essential cookies may limit certain features of the platform.

Sprotzy does not store your data indefinitely. Specific retention periods are set based on the type of information:

• All profile information is retained for as long as the account remains active
• Financial transaction records are retained for up to 5 years after account closure — for legal compliance purposes
• Gaming history is typically deleted automatically 2 years after account closure
• Log files are retained for a maximum of 12 months
• Support chat records are retained for 2 years

Once the retention period ends, Sprotzy securely deletes or anonymizes your data so that it can no longer be linked back to you in any way.

Every Sprotzy user holds certain fundamental rights over their personal information. To exercise these rights, contact the Sprotzy support team at any time.

Sprotzy is an adult gaming platform. No one under the age of 18 is permitted to register or play on Sprotzy. This is an integral part of our Privacy Policy.

• Age is verified at the time of registration
• NID or birth certificate may be requested if identity is in doubt
• Any account found to belong to a minor is closed immediately
• No data from minors is collected or stored

If you are aware of a minor using Sprotzy, please notify our support team. We will take immediate action.

All financial transactions on Sprotzy are processed to the highest security standards. We follow industry best practices to protect your payment information.

• All payment transactions are secured with TLS 1.3 encryption
• Transactions are processed through trusted payment partners such as bKash, Nagad, and Rocket
• No card numbers or payment PINs are stored on Sprotzy's servers
• Suspicious transactions are blocked automatically
• Two-factor authentication (2FA) can be used for every transaction
• Withdrawals are only available to registered and verified accounts

Sprotzy's Privacy Policy may be updated from time to time due to business changes, new technologies, or legal requirements. The date of any change will always be noted at the top of this page.

• For minor changes, only this page will be updated
• For major changes, you will be notified via SMS or app notification
• Continued use of the platform after any changes constitutes acceptance of the updated policy
• We recommend checking this page regularly

For any questions, concerns, or complaints regarding the Privacy Policy, please contact Sprotzy's data protection team. We take every request seriously.